Title: A quick descriptive idea of the ticket.
Description: As much detail as can be added. Needs to include things such as computer name and description of the issues. If there is an error message what does the error message say.
Opening Date: Auto-filled if it is not click on the calendar and click now
Type: Incident will be the typical selection, request can be selected if this is an order
The following section should be left at the default levels for now
Urgency:
Impact:
Priority:
Location: Select your location from the drop-down list. (This field is required)