Some basic troubleshooting tips
- No network connection
- No picture
- Mouse / Keyboard not working
- Can not logon to computer
- Computer will not turn off
- Missing drives
- No Power
- Stuck on PXE screen
Solutions
No Network Connection
Check the network cables, are they loose try a different plug on the wall jack as not all ports are connected.
No Picture
Check the cable is it plugged tightly into the back of the computer and that the monitor is turned on. Some monitors have inputs for two different types of cables, try switching between the two modes, the monitor may have switched to the wrong input.
Mouse/Keyboard not working
Check cables, if loose push them in, a reboot may be required for mouse/keyboard to be enabled.
Can not logon to computer
On the logon screen make sure the person in signing into the correct domain. It should read SD54. If you do not see the "logon to" box, click the options button.
Computer will not turn off
If the computer will not turn off, press and old the power button for about 10 seconds this should do it.
Missing Drives
Ocasionally when loging on to the computer you will have missing drives, this can happen during the sign on process when the machine the drive is on does not respond quick enough. The simplest method to fix this is to log off and then log back on, in most cases this will fix the problem.
No Power
Check the power cables are they tightly pluged in. Another problem that is common especialy after a power outage is that some computer and monitors have no power. A solution is to unplug the power cord from the back of the computer/montior wait 30seconds and plug it back in. If this fails try using another power cord, then if these steps fail contact the Tech Department for help.
Stuck on PXE Screen
When the PXE screen comes up, press the ESC key to bypass